Frequently Asked Questions (FAQ)

Welcome to the EarthDeck FAQ page! We’ve compiled answers to some of the most common questions our customers have about our products, ordering process, and more. If you can’t find the answer you’re looking for here, please feel free to reach out to us through the “Contact Us” form on our website.

Orders & Payment

How do I place an order on earthdeckshop.com?

Placing an order is easy! Simply browse our product catalog and add the items you wish to purchase to your shopping cart. When you are ready to complete your purchase, proceed to the checkout page. You will be guided through the steps to enter your shipping information, select a payment method, and review your order before finalizing it. After you click “Place your order,” you will receive an order confirmation email.

What payment methods do you accept?

We accept a variety of secure payment methods for your convenience. These include major credit and debit cards (such as Visa, MasterCard, American Express, and Discover). We also offer payment options through trusted third-party providers like PayPal, and may offer services like Affirm, Afterpay, or Google Pay during checkout. The available methods will be clearly displayed when you place your order.

How can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to make a change or cancel your order, please submit a request through our “Contact Us” form as soon as possible. We will do our best to accommodate your request, but we can only make changes or cancellations if your order has not yet been released to our warehouse for preparation and shipping. You will receive a confirmation from us once your request has been processed.

Will I be charged sales tax?

State and local sales taxes may apply to your order depending on the delivery address. All deliveries to taxable states will have the applicable sales tax calculated on the subtotal of your items plus any shipping charges. The taxes shown during checkout are an estimate. The final tax amount charged to your payment method will be itemized on your shipping confirmation email.

Products & Warranty

What kind of products does EarthDeck offer?

EarthDeck specializes in high-quality, innovative solutions for outdoor living. Our product range includes durable and stylish storage sheds, deck boxes, outdoor furniture, composite decking, planters, and organization solutions for your patio, garden, and backyard. All our products are designed to be low-maintenance and weather-resistant.

Are EarthDeck products weather-resistant?

Yes, absolutely. The products we offer are primarily constructed from advanced, durable polymers engineered to withstand various weather conditions. They are designed to resist rot, rust, warping, and fading, making them ideal for outdoor use. However, like all outdoor items, some general care can help maintain their appearance over time.

Do your products come with a warranty?

Yes, many of our products come with a manufacturer’s warranty against defects in materials and workmanship. The specific warranty period and terms vary by product and will be detailed in the product listing on our website and in the warranty certificate included with your purchase. Warranties are generally for private, non-commercial use only. If you have a specific question about a product’s warranty, please contact us.

Where can I find product manuals or assembly instructions?

Product manuals and assembly instructions for most EarthDeck items can be found on the individual product pages on our website, often under a tab labeled “Manuals,” “Documentation,” or “Resources.” If you cannot locate the instructions for your specific product, please contact us using the “Contact Us” form and provide your order details and product name, and we will be happy to assist you.

Shipping & Delivery

Do you ship to PO Boxes or military addresses?

Unfortunately, we cannot ship items to PO Boxes or military APO/FPO addresses at this time. All shipments must be made to a physical, residential street address.

Which locations do you ship to?

We currently ship products only to residential addresses within the contiguous 48 United States. This means we do not ship to Hawaii, Alaska, or any U.S. Territories at this time. We are unable to deliver to commercial or business addresses for standard shipments.

How will my order be delivered?

Delivery methods depend on the size and weight of the items in your order.

• Small Parcel Items (generally under 150 lbs) are typically shipped via a standard carrier like FedEx Ground and will be delivered to your front door or driveway area.
• Large or Heavy Items (such as sheds or items over 150 lbs) are usually shipped via a freight carrier. The carrier will contact you to schedule a delivery appointment. The item will be delivered curbside or to the front of your residence; the carrier will not enter your home or move the item to a backyard location.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing tracking information. You can also log in to your account on earthdeckshop.com at any time to check the real-time status of your order and view your order history.

Returns

What is your return policy?

We want you to be completely satisfied with your purchase. Products may be returned if they are in “new condition.” To be considered in new condition, items must be unopened and contain all original packaging, parts, and accessories. A return request must be submitted within 30 days of receiving your order. All returns require prior authorization from EarthDeck.

How do I start a return?

To initiate a return, please submit a request through our “Contact Us” form. Provide your order number and details about the item you wish to return. If your return is eligible, we will provide you with the necessary steps and information regarding the pick-up process. Returns will not be accepted without this prior authorization.

When will I receive my refund?

Refunds are processed after the returned item has been picked up and confirmed by our team to be in its original, unopened, and undamaged condition. Once we process the refund, it can take 5-10 business days for it to be issued. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account. You will receive a confirmation email once your refund has been processed.