Terms & Conditions
TERMS OF SALE
Last Updated: April 30, 2025
The following terms apply to your purchase of the products (“Product(s)”) EarthDeck US Inc. (“EarthDeck”) offers on earthdeckshop.com (the “Website”). The Terms of Use also apply. Please review the Terms of Sale and Terms of Use before making a purchase. By making a purchase, you confirm your agreement to all of the terms and conditions of the Terms of Sale and Terms of Use.
Discount Offer. From time-to-time, at our discretion, we may offer a discount code for joining our mailing list. The offer is subject to restrictions, including the following:
The code is valid only on the Website, only in the United States and is subject to the all of the Website terms and conditions. The code may only be used one time. The code may only be used within 90 days of issuance. The code will only be issued one time to the e-mail address that signs up for the EarthDeck mailing list or newsletter. The specified discount will be applied on full price items and cannot be applied to any sale items. If the order includes both full price and sale items, the discount will be applied only to the non-sale items in the order to which the code is applied. The discount cannot be combined with any other offers or promotions. The discount cannot be applied to shipping, taxes or prior purchases. If you return or cancel an item purchased using the discount code, the code will not be eligible for any future use. The offer has no cash value and is void where prohibited. EarthDeck reserves the right to withdraw or modify the offer at any time. To exercise your privacy choices, please visit Section 4 of our Privacy Policy. Other restrictions may apply.
Access to and Accuracy of the Website. EarthDeck takes reasonable efforts to ensure that information on the Website is complete, accurate and current. Despite EarthDeck’s efforts, however, access to and the accuracy of the Website is provided “AS IS” and “AS AVAILABLE.” Information on the Website may occasionally be inaccurate, incomplete or out of date. Weights, measures, product descriptions, recommendations, commentary regarding products and similar descriptions are provided for convenience purposes only and may be approximations. We may make changes in information about price and availability without notice (but will notify you if a previously-placed order is affected). Before placing an order for a Product on the Website (“Order”), you should ensure that the Product you intend to purchase is compatible with your intended use. EarthDeck does not guarantee the availability of any Product and reserves the right, without liability or earlier notice, to change, discontinue or stop making and/or selling any Product, temporarily or permanently, whether before or after acceptance of your Order. We will notify you if your Order is affected. We try to ensure Products listed on the Website are in stock but, from time-to-time, some Products may be unavailable even if the Website indicates that they are in stock and available. Adding a Product to your Shopping Cart and/or receiving confirmation of your Order does not guarantee the availability of the Product. EarthDeck reserves the right to cancel an Order if the Product is out of stock, otherwise unavailable or we identified an error in the price or description of the Product. We will notify you by email if we cancel your Order. While EarthDeck takes all reasonable care to ensure that the information on the Website is accurate, EarthDeck reserves the right to correct errors or inaccuracies and to change or update such information at any time without notice and such change or update will apply to all orders placed after such changes and/or updates take effect.
Placing an Order. Payments for the Order shall only be made by credit or debit card, or other payment method made available by us or by any payment provider you choose to use with whom we maintain an integration (e.g., PayPal, Afterpay) (collectively, “Payment Method”). Other means of payment, such as check or wire transfer, are not available unless otherwise expressly stated at the time of purchase. You represent and warrant you have the legal right to use the payment card or other Payment Method used by you to purchase the Product. To place an Order, you should add the items you wish to purchase to the Shopping Cart. Prior to the online checkout, carefully review the items in the Shopping Cart. You can add and/or remove items and update quantities as needed. You should carefully check the Order prior to completing it, in all respects. During the checkout process, you will be required to accept the Terms of Sale, Terms of Use (collectively called Terms & Conditions) and Privacy Policy. If You choose to use a Payment Method provided by a third party payment processor, you will also be required to accept the third party payment processor’s terms of use and privacy policy. In any event, you will be required to input personal information, including your name and address. If you are ready to proceed with the purchase, you must click on the “Place your order” button to place your Order. After placement of an Order, EarthDeck or the relevant third party payment processor will perform a check of the Payment Method with the appropriate third parties (e.g. card company or credit bureau) and only after receiving an approval from the relevant third party/ies, EarthDeck will send an email to you confirming the Order (provided the Order is not cancelled as provided in these Terms of Sale). If the transaction is not be approved by the relevant third party/ies, a notice will be displayed on the Website and the Order shall be deemed not to have been executed.
EarthDeck shall not be responsible for any delay in delivery and/or non-provision of a Product caused by incorrect, inaccurate or incomplete details provided by you during placement of the Order or if you provide a delivery address outside of the available shipping destinations specified in the shipping policy. EarthDeck shall not be liable for any delay or failure in supply caused by force majeure and/or events beyond EarthDeck’s control, including supply shortages, strikes, downtime, etc.
You agree that EarthDeck may send you notices by email related to your Order, including confirmation and shipping updates. If you provide your telephone number, you agree that the shipping carrier may provide you text messages to update you regarding the shipping of your Product, where permitted by law. These text messages are provided by the carrier and EarthDeck has no liability or responsibility for these messages. Text “STOP” in reply to a received message to opt-out of these texts.
The risk of loss for and title to Products purchased on the Website passes to you upon delivery to the carrier.
Availability of Products, Services and Features. All features, content, and Products and services available on or through the Website, including, but not limited to, prices of such Products and services, are subject to change at any time without notice. In addition, any feature, content, Product or service may be discontinued at any time in EarthDeck’s sole discretion without notice. The inclusion of any features, content, Products or services in this Website at a particular time does not imply or warrant that these products or services will be available at any time and in your location. EarthDeck reserves the right to, at its discretion and without notice, limit the quantity of a Product that may be purchased; refuse to provide a Product to you and/or prevent you from completing an Order. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws and regulations (including minimum age requirements) in regard to the possession, use and sale of any service or Product purchased from the Website. By placing an Order, you represent that the Products ordered will be used only in a lawful manner.
RETURNS
Products in “new condition” may be returned to us if eligible and you submit a return request no later than 30 days after you receive the order. In order for products to be considered in “new condition”, they must be UNOPENED and contain all original product packaging and accessories. Returns will be charged a 15% restocking fee and the cost of product pick-up (the cost EarthDeck incurs to pick up the product from your residence). Restocking fees are necessary for us to receive and inspect returned items and return items to inventory, so we do not ship defective or damaged products to future customers. Restocking fees and pick-up costs will not apply if we shipped the item to you in error. Restocking fees do not apply where prohibited by applicable law. Restocking fees will be taxed in select states as required by applicable law. See below for more information on how the refund is calculated.
How to Return your Item(s)
Item must be unopened and contain all original product packaging and accessories. You must make sure the item is securely packaged to prevent damage during return shipping. The pick-up carrier may refuse to pick up the product if it does not meet these requirements.
Submit a request to return your item via the “Contact us” form. All returns require authorization from EarthDeck. Returns will not be accepted unless you have obtained this authorization.
Small Parcel Returns (Generally items under 150 lbs.)
You will be given a date that a pick-up service will arrive to pick up your item. The item must be accessible to the carrier in front of your residence.
Large/Heavy Item Returns (Large items such as sheds)
You will be given a date that the pick-up service will arrive to pick up your item. The item must be accessible to the pick-up service in front of your residence.
Receiving and Calculating Your Refund
EarthDeck will process refunds upon the confirmation of pick-up of the item(s) in unopened, undamaged condition from the pick-up carrier. Refunds will be issued in the same form of payment that was originally used to purchase the item(s). The total refund amount will be the amount you paid for the product (after any applied discounts or coupons) plus applicable taxes minus return pick-up costs and a 15% restocking fee (unless prohibited by applicable law) and required taxes. The 15% restocking fee will be applied to the total pre-tax amount you paid for the product (after any applied discounts or coupons). Refunds do not include shipping charges you paid to have the product delivered to you. The refund will include any appropriate sales taxes you paid, but will exclude taxes applied to the restocking fee if required by applicable law. EarthDeck customer service will provide you an estimated pick-up cost, but the actual pick-up cost will be deducted from the total refund. The amount of any applied discount or coupon will not be refunded. Please note that it can take 5-10 business days for the refund to be issued by EarthDeck. Depending on the payment method you used, it can also take time for your bank or payment company to process the refund back to your card or account.
Cancellations
You may cancel your order for a full refund before it is released to the warehouse in preparation for shipment. Submit a request to cancel your order via the “Contact us” form and EarthDeck will confirm if the cancellation can be completed. If the order has already been released to the warehouse than you will not be able to cancel the order and will have to process a return.
GENERAL SHIPPING INFORMATION
Items cannot be shipped to PO Boxes or military APO/FPO addresses. Items only ship to contiguous 48 states in the United States (no HI, AK or U.S. Territories). Shipment to residential addresses only.
Standard Orders
For some items a delivery surcharge is included to partially offset the actual delivery cost. You will be notified of the amount prior to purchase.
Estimated shipping and delivery dates are provided as estimates only and may change due to factors beyond our control. We are not responsible for delays in shipping and delivery due to such factors. If you have questions regarding any shipping or delivery delays, please contact us via the “Contact us” form.
Multiple Items
Orders with multiple items may be shipped in separate packages to speed delivery. You may receive separate shipping confirmation e-mails.
Shipping Conditions
You must be able to receive postal delivery at your residence, or your delivery may be denied.
Residential addresses only. No commercial or business addresses can be used for standard delivery shipments. Items will be delivered to front of residence only. Carrier will not enter residence or carry large items inside.
Shipments are only available in the 48 contiguous states in the United States, (no HI, AK or U.S. Territories).
The total amount of time for order processing, shipping and delivery is dependent upon the following factors, among others:
- The availability of the product(s) you are ordering
- The day and time your order was received
- A successful payment authorization
- The selected shipping method
- The carrier(s) delivering the order(s)
- Your location
Order Tracking
Login to your account on earthdeckshop.com, where you can check the status of your order, track the delivery and lookup your order history.
Distribution Center Closed on the Following Holidays:
New Year’s Eve, New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving & the day after Thanksgiving, Christmas Eve & Christmas Day.
Free Shipping Promotions
We may occasionally offer free shipping for qualifying purchases through announcements on our website, newsletter, social media and other methods. We may also offer free shipping for certain items by noting “free shipping” in the product listing and/or description. Your purchase must comply with any terms and conditions of a free shipping promotion and this Shipping Policy in order for free shipping to apply. The qualifying item must be available for immediate shipment within the 48 contiguous United States. Free shipping promotions are valid online only at earthdeckshop.com and may not be applied to previous purchases. Free shipping promotions by EarthDeck are not valid at third-party retailers.
Free shipping promotions apply to Standard Shipping only. Some jurisdictions tax shipping charges. Free shipping does not include taxes where required by law.
We may cancel and change free shipping promotions and products eligible for free shipping at any time. Such changes will not affect your order if your payment is processed prior to the change.
Tax
State and local sales taxes may apply. All deliveries to taxable states will be taxed the applicable sales tax on the subtotal of items plus shipping.
Taxes shown on the web site are an estimated tax. The true amount charged to your credit card will be shown on your shipping confirmation e-mail.
PRODUCT WARRANTY POLICY
These Terms may be changed at any time. We will notify you of such changes by posting them on the Sites. You should check the Sites for such changes frequently. Your continued access of the Sites after such changes have been posted conclusively demonstrates your acceptance of those changes.